Service Description

Services include enforcement of the City's bylaws as well as the provisions of the Soil Conservation Act on a complaint basis, and on a proactive basis, as issues of concern emerge in the community.

About the Service

Bylaw enforcement occurs through a multi-layered process to provide compliance with municipal bylaws:

  • Alternate dispute resolution methods.
  • Community and resident education.
  • Voluntary compliance and acceptance on an individual basis.
  • Ultimately, ticketing/fines and/or court proceedings, if compliance not forthcoming.

The Process

Making a Complaint

  • Bylaw complaints may be made by telephone or in writing to Community Relations/Bylaw Enforcement.
  • You must identify yourself when making the complaint. The City will not accept anonymous complaints, however, the identity of every complainant is kept confidential unless the complainant has agreed to be identified.
  • When you call you should be prepared to provide as much detail as possible about the complaint (address of property involved, description of motor vehicle with licence plate number, if possible, date when violation first observed, detailed description of violation).

The City's Bylaw Enforcement Officer will investigate your complaint as soon as possible. Where complaints relate to matters other than parking issues, you will be advised of the outcome of our investigations, i.e. whether the City can validate your complaint, what action has been taken, deadlines given, conclusion of file, etc.

Enforcement Measures

The City uses a variety of enforcement measures. The most preferred is to simply talk to people who are violating the City's bylaws, explain the need for the bylaws and obtain voluntary compliance.

Where the City cannot easily meet with people, letters will be sent explaining the nature of the violation and asking for compliance by a specific date. Follow up investigations will occur to ensure compliance. If compliance is not achieved formal legal proceedings may commence or, under the Bylaw Offence Notice Bylaw, a ticket(s) may be issued.  For parking violations, a bylaw offence notice may be issued without notice.

Most of the time the City is successful in obtaining voluntary compliance with City bylaws, however, there are always a few people who prove more difficult to convince. You may not always feel that your concerns are being addressed quickly enough, however, where there isn't voluntary compliance, there are formal legal requirements that must be followed and, unfortunately, they can take time.

List of Bylaws